We are sharing this article because we believe it is important to understand the influence of noise on your patient’s health and satisfaction.
Our team has been investigating and helping develop holistic acoustic mitigation plans for hospitals to improve HCAHPS scores. For those not as familiar the HCAHPS score is the Hospital Consumer Assessment of Healthcare Providers and Systems and is influenced by a patient satisfaction survey required by CMS (the Centers for Medicare and Medicaid Services) for all hospitals in the United States.
Our process involves completing an on-site evaluation of your patient and staff’s experiences of noise, an analysis of the architecture and building systems, and a coordinated effort with your team to develop a clear plan for improving the experience and outcomes for patients. Contact us to learn more about how to improve your HCAHPS scores.